LoveToKnow Insurance:AllComments

Comments

Maureen, the answer depends on if you are dealing directly with an insurance company or if you are dealing with a warranty provider or home service agreement company. Your best bet is to pull out the original agreement and find out if you agreed to purchase replacement products through the warranty provider. You may find that you signed a contract stating that you agreed to this arrangement beforehand.

-- Contributed by: Tamsen Butler

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My washing machine broke down recently it is covered by insurance but because it is six years old I only get 40% of the value to purchase another. I can get it through the insurance company but it will cost me more than if I replaced it by purchasing a new one on the internet. The insurance company seem to be unwuilling to re-imburse me the money to do it this way and imply I have to do it through them at an inflated price so it would seem to me recoupes any money they would have paid out surely this is not right and surely I am entitled to look for the best deal I can get and am entitled to be re-imbursed the agreed money they owe me. Am I entitled to this payment and are they just trying it on so that it I end up paying an inflated price to cover their costs.

-- Contributed by: maureen jones

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Cathy,

Frequently the warranty renewal function is done by phone because it is less expensive than sending a written renewal notice. It is possible that a written renewal notice is not even available for your account - which could be the reason that customer service was unwilling to mail or fax you a renewal notice. If you have decided not to renew your warranty, you might consider writing a letter to customer service telling them them that you will not renew over the phone. They might consider making an exception and send you a written renewal notice.

Thank you for your question.

-- Contributed by: SusanWeber

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I think you should send out the reminder to people regarding their warranties. I like to see what I'm paying for, I don't want to take the word of someone a thousand miles away. I don't like someone calling my home at 8:30 at night telling me I need to give them my credit card information so I can renew my warranty. I want to see what I am paying for. (with all the identy theft that happens you would think this approach is not a good idea) I asked two different people at this 800 827-6655 number to send me the information but they both refused. I think that is poor Customer Service, they could have faxed it to me or emailed it to me instead of mailing it if that was the problem. I don't just hand out my credit card information to some one calling my house at 8:30 at night telling me I need to renew my warranty. If someone request the information in writing you should give it to them.

-- Contributed by: Cathy Rosencrans

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Please call my service contracts

-- Contributed by: Robert D. McEvoy
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