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Cruise insurance is available through a variety of sources. To find out if cruise insurance is currently available through American Express, contact this company directly: (800) 332-4899

-- Contributed by: Tamsen Butler

what about cruise insurance

-- Contributed by: dave

Julia, LoveToKnow is not directly affiliated with American Express travel insurance. I can only suggest that you try calling the customer service number during non-peak hours in an attempt to reach a representative quicker. Good luck.

-- Contributed by: Tamsen Butler

I have tried to reach Amex Travel Insurance regarding questions about my coverage to no avail. I am left on hold for long periods and receive no response. Can you contact me regarding my travelers insurance that I have had with American Express for many years. I need information regarding my coverage for a Bus Trip my husband and I are planning for next year from Michigan to Georgia. RESPONSE REQUESTED PLEASE.

-- Contributed by: Julia Trone

John, American Express trip cancellation insurance is underwritten by Global Travel Shield. According to their website, if you or your traveling companions become ill and have to cancel the trip, you will be reimbursed. Keep in mind that coverage varies from state to state, and there is certain do...entation required to make a claim. I suggest you contact Global Travel Shield (800-332-4899) to find out about details specific to your policy.

-- Contributed by: Tamsen Butler

If we have a family vacation planned and one member of the family is not able to travel for medical reasons can we cancel the trip for the entire family with reimbursement from the travel insurance?

-- Contributed by: John Gromala

Judith, contact American Express directly for information regarding price quotes and specific coverage questions.

-- Contributed by: Tamsen Butler

interested in quote for travel delay insurance; can it be obtained the day before departure; how long a delay (flight) is required? If flight cancelled until following day will insurance cover hotel cost at destination. thank you

-- Contributed by: judith davolio

N. Ross,

Unfortunately for travelers, the airline is entitled to make these type of changes - changes which can certainly throw a wrench in travel plans which have been made for many months. It sounds like the airline has offered you the appropriate compensation -- even though it is unfortunate that they do not currently have a direct flight planned.

Since you made your reservations using your Platinum Amex card, your American Express Travel Insurance may provide you with additional compensation under the trip cancellation provisions of the insurance, depending on the specific costs you have incurred. Gather up your receipts, including any credit card charges incurred, and contact to file a claim on your travel insurance.

Thank you for your question.

-- Contributed by: SusanWeber

PS All of these travel plans were booked on the American Express website and paid for on a Platinum AX card.

-- Contributed by: n.ross

My husband and I purchased 2 direct flight from JFK to Bangkok on Thai air last Feb for travel in Oct. We received a confirmation email and have paid in full. We recently got an email stating we no longer have flight confirmation and the flight is no longer available. They have offered a refund or a flight on another carrier with stops making our flight over 25 hours instead of the original 17. Thus losing 2 vacation days. Are we entitled to an upgrade or other compensation? It seems very unfair for them to have had over 3 thousand dollar for 6 months only to offer worse flights as compensation. If I wanted a flight with a stop I would have originally booked that for half the price 6 months ago. What are we entitled to?

-- Contributed by: n.ross

Blackwell,

Yes, you will get credit for a flight delay if you purchase your trip on your Amex card.

Thanks for your question.

-- Contributed by: SusanWeber

If trip purchased is a package charged to Amex card - do we still get credit for a flight delay?

-- Contributed by: Blackwell

Katherine,

If you purchase your ticket on a scheduled airline with your American Express Card, America Express Travel Insurance covers you if the airline's performance causes you to: 1) miss a connection, 2) have a delayed flight departure, 3) have a flight cancelled, or 4) if you are denied boarding.

You would receive: 1) up to $200 per day, up to a maximum of 2 days, if no alternative transportation is made available to the Covered Person by 9 p.m., and 2) up to $50 per day, up to a maximum of 2 days, if no alternative transportation is made available to the Covered Person within three (3) hours of the original Scheduled Airline flight departure time.

Thank you for your question and for visiting LoveToKnow Insurance.

-- Contributed by: SusanWeber

Can you please explain in detail what "Covered Reasons" are for the Trip Cancellation Insurance

-- Contributed by: Katherine King

Darrel,

Yes. The American Express Platinum Cards have a program called Global Assist. Through Global Assist, American Express will arrange for English-speaking doctors and hospitals to assist the cardholder or the cardholder's family with their medical needs. More information is available at LoveToKnow Credit Cards.

Thank you for your comment and for visiting LoveToKnow Insurance.

-- Contributed by: SusanWeber

Citi bank platinum offers medical coverage with doctors and hospitals when you travel with their card. Does American Express have the same or better for medical overage when traveling?

-- Contributed by: Darrel Stott

Hassan, LoveToKnow Insurance is not affiliated with American Express so we are not able to send you the information you are requesting. I suggest that you contact American Express through their website to request the information you want about their travel and health insurance. There is a link to the American Express website in the above article.

Thank you for visiting LoveToKnow Insurance.

-- Contributed by: SusanWeber

Please send me information regarding Global Travel and Health Insurance.

-- Contributed by: Hassan Behery

what are the guideline for trip cancellation and trip interruption with American Express Cards

-- Contributed by: Sterling Spriggs
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